Negotiation & Conflict Management

MASTER THE GOLDEN RULES & TECHNIQUES OF NEGOTIATION & SCENARIO BASED CONFLICT MANAGEMENT

Negotiate Win-Win outcomes for every situation and Become an Influencing Leader in the Organisation

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Key Highlights

Brilliant course that helped me not only effecively negotiate externally with customers but also manage internal conflicts quickly and without breaking the team spirit! Until now i was only using one style of conflict - now i know all five and when to use them

Poorna S

Business Analyst, Allstate

Takes a very pragmatic approach to understanding Product Management around the Why, How and What? Helped me in gaining confidence and structured way of doing things i was already doing

Sudha M

Product Owner, Flipkart

What will you Learn?

Understanding the principles and the process of negotiation.
Develop and employ effective communication and problem-solving skills to execute effective negotiation tactics and strategies in various scenarios.
Understand the Golden rules of negotiation.
Understand the different Conflict Management styles.

Top skills you will learn

Lifecycle of Negotiation Phases, Negotiation Frameworks including the BATNA principle, Five Styles of Conflict Management & Mapping it to every situation, Stake Holder Management, POV Analysis.

Course Curriculum

Learning Outcomes
Important aspects of Negotiation
Chapter Quiz

Learning Outcomes
1st Phase – Prepare: 2nd Phase – Actual negotiation:3rd Phase – Follow through
Chapter Quiz

Learning Outcomes
1. Minding your Mindset
2. Seperate people and issues
3. Know Yourself
4. Focus on interests not position
5. Sidesteps the tricks
6. Avoid the traps
7. Check for biases
8. Go to Balcony
Chapter Quiz

Learning Outcomes
Nature of Conflicts and Conflict Management Styles:
1) Competence
2) Accomodating
3) Compromising Styles
4) Avoiding Styles
5) Collaborative Styles
Chapter Quiz

Course Summary
Get YOUR personalized assessment report with a 1:1 coach session (optional)

Final Exam

Ideal For

Anyone who works in a team and participates in decision making, especially-
Business Analysts, Delivery Managers, Project Managers, Program Managers, Engineering Leads, QA Managers, Product Managers, Solutions Architect, Software Developers, Marketing Professionals, Sales Professionals, UI-UX designers, Consultants, Entrepreneurs.